Shipping Policy

This page explains how to review shipping information when shopping with Ourlife. Shipping availability and order-specific details may vary by item and destination.

1. Before Placing an Order

Please enter a complete delivery address and review any shipping information shown during checkout. If delivery information is unavailable or unclear for your address, use the store's Contact page to ask before completing the order.

2. Shipping Availability

Available delivery options may depend on the destination, the item, and current availability. The options displayed for your order during checkout, where available, are the relevant options for that order.

3. Shipping Charges and Delivery Estimates

Please review any shipping charge and estimated delivery information shown before authorizing payment. Delivery estimates are not guaranteed unless expressly stated otherwise for the specific order.

4. Order Details

Before submitting an order, check the recipient name, delivery address, items, and quantities carefully. If you notice an error after placing an order, contact Ourlife through the store's Contact page as soon as possible.

Whether an order can be changed or cancelled depends on its current processing status. Sending a request does not by itself confirm that a change or cancellation has been completed.

5. Tracking and Delivery Updates

If tracking or delivery updates are available for your order, please refer to the information provided with the order or displayed in your account area.

6. Delivery Issues

If an order appears delayed, missing, or damaged, keep the order details and any relevant packaging or photographs, then contact Ourlife through the store's Contact page. The appropriate next step will depend on the available order and delivery information.

7. Shipping Questions

If a shipping detail that matters to your purchase is not shown during checkout, please ask through the Contact page before placing the order.